Privacy Policy

SecondGear ("we," "us," or "our") operates the SecondGear Harley Parts Marketplace (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

We collect information that you provide directly to us, information we obtain automatically when you use the Platform, and information from third-party sources.

Personal Information

• Name and display name
• Email address
• Shipping and billing addresses
• Phone number (if provided)
• Profile information and avatar
• Payment information (processed securely through Stripe)

Transaction Information

• Purchase and sale history
• Listing details and product descriptions
• Shipping and tracking information
• Communication between buyers and sellers
• Offers and negotiations

Automatically Collected Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Search queries within the Platform

We use the information we collect to:

• Facilitate transactions between buyers and sellers
• Process payments and manage orders
• Provide customer support and respond to inquiries
• Send transactional notifications (order updates, shipping alerts, new listing matches)
• Personalize your experience (garage matching, saved searches, compatibility recommendations)
• Improve and optimize the Platform
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Send marketing communications (with your consent)

We may share your information in the following situations:

• With other users: Seller profiles, ratings, and listing information are visible to buyers. Buyer shipping addresses are shared with sellers to fulfill orders.
• With service providers: We use third-party services for payment processing (Stripe), shipping (EasyPost), email communications (Brevo), and analytics.
• For legal compliance: We may disclose information when required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.
• With your consent: When you have given us permission to share your information.

All payment transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor. We do not store your full credit card number, CVV, or card expiration date on our servers. Stripe handles all sensitive payment data in compliance with industry security standards.

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of 7 years for tax and legal compliance purposes.

You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data (subject to legal retention requirements)
• Opt out of marketing communications
• Manage your notification preferences
• Disable cookies through your browser settings

We use cookies and similar tracking technologies to enhance your experience on the Platform. Essential cookies are required for the Platform to function (authentication, session management, cart functionality). Analytics cookies help us understand how users interact with the Platform. For more details, please see our Cookie Policy.

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our Help Center or email us at [email protected].