Buyer Protection
Every purchase on SecondGear is backed by our buyer protection program. We hold your payment in escrow and provide a fair dispute resolution process.
How It Works
Secure Payment
Your payment is processed securely through Stripe and held in escrow until the dispute window closes.
3-Day Dispute Window
After delivery, you have 3 full days to inspect the part and file a dispute if something isn't right.
Seller Response
The seller has 3 days to respond. If they don't, the dispute is automatically escalated to admin review.
Fair Resolution
Admins review evidence from both sides and issue fair resolutions — full refund, partial refund, or no action.
What's Covered
You can file a dispute within 3 days of delivery for any of the following reasons:
Item Not as Described
Example: Listing said 'excellent condition' but the part has significant wear or damage not shown in photos.
Item Not Received
Example: Tracking shows delivered but you never received the package, or it was lost in transit.
Item Damaged in Shipping
Example: The part arrived broken or damaged due to poor packaging during shipping.
Wrong Item Sent
Example: You ordered a Sportster exhaust but received a Softail exhaust instead.
Missing Parts
Example: Listing included mounting hardware but only the main part was shipped.
Counterfeit Item
Example: The part was advertised as genuine Harley-Davidson OEM but is a knockoff or reproduction.
What's Not Covered
Since SecondGear is a used parts marketplace, the following are not eligible for disputes:
Buyer's remorse or change of mind after purchase
Normal wear consistent with the listed condition (e.g., 'good condition' parts may have minor scratches)
Issues discovered after the 3-day dispute window has closed
Damage caused by the buyer after delivery
Compatibility issues when the listing correctly specified fitment information
Price disputes after the purchase is completed
Refund Guidelines
When a dispute is resolved in the buyer's favor, the refund amount depends on the severity of the issue:
| Issue | Typical Refund |
|---|---|
| Minor cosmetic difference | 10–15% |
| Missing small accessories | 15–25% |
| Functional with undisclosed wear | 25–40% |
| Major defect, still usable | 40–60% |
| Barely matches description | 75–100% |
| Completely wrong / not received | 100% |
These are guidelines — admins review each case individually and may adjust based on the specific evidence provided.
Important Deadlines
3 Days
Dispute Window
From delivery to file a dispute
3 Days
Seller Response
For seller to respond to dispute
Auto
Escalation
If seller doesn't respond in time
Tips for Buyers
Inspect immediately. Check your part as soon as it arrives. Compare it against the listing photos and description. Take photos of any issues right away.
Document everything. When filing a dispute, include clear photos of the issue, screenshots of the listing description, and a detailed explanation of the problem.
Communicate with the seller. Many issues can be resolved directly through messaging before filing a formal dispute. Sellers often prefer to resolve issues quickly.
Check compatibility first. Use the compatibility checker before purchasing to ensure the part fits your specific bike. Compatibility issues where the listing was accurate are not covered by buyer protection.
Don't miss the window. You'll receive a reminder email 24 hours before your dispute window closes. Act promptly if you have any concerns.
Still Have Questions?
Our support team is here to help. Check our Terms of Service for the full legal details, or reach out directly.